Return Policy
Our return policy and process consist of 9 clause, Should you need more information, Please don't hesitate to contact us. Contact us here
Clause 1
Circumstances in which Returns and/or Exchanges are allowed
1.1 We permit returns and/or exchanges in the following instances:
1.1.1 The incorrect goods have been delivered to you;
1.1.2 The goods delivered to you are damaged or defective;
1.1.3 The goods have the incorrect size or specifications.
Clause 2
When a Return and/or Exchange needs to be initiated
2.1 Returns and/or exchanges need to be initiated within 7 (Seven) business days of delivery of the goods having been delivered to you.
Clause 3
The choices you have upon returning the Goods
3.1 When the goods are returned to us, and assuming that the requirements in Clause 5 below have been met, you can:
3.1.1 Have your account credited with the amount paid, less any handling fees and/or other charges which may be required to be levied against this amount; or
3.1.2 Have the amount refunded to you less any handling fees and/or other charges which may be required to be levied against this amount; or
3.1.3 Have the good replaced/exchanged.
Clause 4
How a Return and/or Exchange is initiated
4.1 All returns and/or exchanges shall be initiated by means of an email sent to info@banqopower.com stating the following:
4.1.1 The reason for the return; and
4.1.2 Whether you would like the account credited, refunded or replaced/exchanged.
4.2 Please note that returns delivery will be entirely at your own risk, therefore, we strongly recommend that you ensure the delivery of the good’s return, and that you utilise a courier that can provide you with proof of delivery.
Clause 5
Condition of the Product Returned
5.1 In returning the goods to us, please ensure that the goods are:
5.1.1 Undamaged;
5.1.2 Unused;
5.1.3 In the original sealed packaging;
5.1.4 Have the original receipt;
5.1.5 Packaged and wrapped correctly and safely.
Clause 6
Manner of Return
6.1 We will require you to return the goods to our offices at the following address: 2 Salie Road, Kempton Park Ext 4, 1620
Clause 7
What happens once a Product is returned
7.1 Within 5 (five) business days of the goods being returned, and subject to a good inspection, the return will be processed.
7.2 Thereafter, your account with us will be credited, refunded or the goods will replaced, as per your preference within a further 5 (five) to 30 (thirty) business days.
Clause 8
Product Inspection
8.1 Once returned, and prior to accepting such return, we will be permitted to inspect the goods.
8.2 Should the goods in our reasonable discretion not be suited to be returned, we shall not be obliged to accept such return.
Clause 9
Excluded Goods and Fees
9.1 The following good(s) shall be excluded entirely from the above returned policy:
9.1.1 Digital goods;
9.1.4 Courier fees shall not be refundable.