Terms and Conditions of Sale

All prices include VAT.

Backordered item prices are NOT firm and may change based on the cost.

The warranty will only commence two days after the date of purchase (Invoice date).

The warranty will be void if the serial number or warranty label is missing, damaged or tampered with.

The warranty will be void if the product is damaged due to incorrect installation or connection.

Repairs must be returned with original purchase invoice and the installation COC.

We are not responsible for any repaired goods that are not collected within 3 months.

A full credit will be issued if returns take place within 7 days of invoice date, provided that the goods are not special orders and are in resalable condition, including all Manuals, Software and Packaging.

If the return of goods takes place after 7 days from the date of invoice (maximum 15 days), we will deduct 30% of the invoiced amount, provided the goods are in a resalable condition and not special orders, including Manuals, Software and Packaging. The acceptance of such return is at our discretion.

No credit will be issued if the return is 30 days after invoice date.

All goods are tested prior dispatch and signed out at dispatch (Sign out reports are available on request).

No goods will be collected without an Invoice.

Backordered items that are now in stock should be collected within 14 days after the customer has been notified.